FAQ

The first step is submitting a completed rental application which can be found on our website.  Processing the application includes employment/income verification, nationwide eviction filings search, nationwide criminal background check, credit check, and identity verification. We also need to contact your current employer (if applicable) and current/past landlord(s). Our office will process the application within 2 business days and notify you right away regarding approval. A non-refundable application fee of $50 must be paid at time of application.

18, unless you have legal status consistent with an individual that can enter a legally binding contract.

A co-signer may be required for an individual who has challenged credit or income below our prescribed minimum.

No, we do not hold any property without an approved application and security deposit.

We require your monthly household gross income to equal 3 times the monthly rent amount or the monthly household net income to equal 2 times the monthly rent amount. As a reminder, gross means what you make before taxes and net means what you make after taxes are taken out. For example if your rent is $500 per month we will require your monthly household income to be $1500 gross or $1000 net.

(Helpful Tip: Multiply your weekly income by 4.34 (average weeks per calendar month) to determine your monthly income. If you are paid bi-weekly, multiply your bi-weekly paycheck by 2.17 to determine your monthly income.

We allow two occupants in a one bedroom unit, four occupants in a two bedroom unit, and six occupants in a three bedroom unit. We do charge an extra $20 per person over three people in most units. This money is used to help absorb the additional water/sewer/trash and etc.

Yes.  Section 8 residents are welcome.  Section 8 residents are subject to the same application and approval process as everyone else.

Online Payments can be made by accessing our Tenant Web Access. Tenant Web Access allows you to make online payments using your checking & savings account or credit card.  Third party fee’s do apply:  $1.50 for payments made by checking or savings accounts and 3% for payments made by credit card.  In order to set up Tenant Web Access you will need your resident account number and email address.  Please contact our office to get your account number and verify your email address.

Cash Payments can be made using our CashPay program.  Mobile Realty accepts cash payments made at 25,000 retail locations nationwide like Wal-Mart, Kmart, or some local grocery stores. Here’s how:  1. Obtain your account number from your Billing Office.  2.  Visit the CashPay kiosk within the retailer of your choice and present the agent with your CashPay account number and cash payment.  3.  Collect a receipt and you’re done.  Your payment will electronically be sent to our office.  A fee charged by the retailer will apply.  To find a CashPay location near you, please visit www.paylease.com/cashpay/locations.

Tenant Web Access (TWA) allows our residents to pay online, view account info, view and add community messages, and change account passwords and update personal info online.  To create a TWA account you will need your resident account number and email address listed on your account.  Please contact our office for this information.

Utilities are transferred into the Resident’s name prior to move in.  Once our office confirms the utilities are in the resident’s name you’re able to move in.  We recommend residents call the utility companies as soon as possible. Some utility companies take longer than others to begin the transfer and may also require a deposit on the account.

Yes!  Renters insurance covers your personal property from damage or theft and provides liability coverage if someone is injured while in your home. If your home is damaged by fire, storm, plumbing leaks, or other covered events your renters insurance will pay for damage to your belongings. You will also be covered to stay in a hotel if you experience loss of use of your home. Renters insurance is affordable and worthwhile. Call your auto insurance to get add a policy or go to https://www.21stmortgage.com/web/ins.nsf/index or https://dietz-bluett.com/ and ask for Steve Swineford.

If you move in, then decide you would like someone to move in with you who is not on the lease, they will need to call our office to get approved before they move in.  Any new adult will need to complete an application and be screened.  Once our office approves the new resident they will be added to the lease.

Domestic pets less than 25 pounds are permitted within the park. No more than 2 pets per household will be allowed, one dog and one cat or two cats, but NOT two dogs. A pet fee of $15 per cat per month and $20 per dog per month. No vicious breeds are allowed on the premises at any time.

• Pets must be kept inside the home or on a leash at all times. No outdoor pets.
• Animals must be current and kept current on all vaccinations and wear current rabies tags at all time.
• Tenants are responsible for their pets at all times.
• Pets are not permitted to be unattended in the park and/or create any nuisance including, but not limited to, excessive barking inside and outside the home and aggressive behavior.

If your pet defecates on the premises, it is your responsibility as its owner to pick it up daily and dispose of it properly.

As a general guideline: we allow 2 standard size vehicles per household in our mobile home communities. To save space for everyone, we do not allow RV’s, boats, trailers, etc.

A satellite dish can be installed but it must be attached to a pole in the ground or other location approved by our maintenance manager. Please notify our office for location approval if you plan to install a dish.

The best thing to do to avoid this is to have a spare key made and keep it somewhere safe and easily accessible 24/7.

Simply call or email us and we will respond to your request as quickly as possible.  You can also send a more detailed request on the website, just look under Tenants and click Maintenance Request.

The landlord is responsible for the maintenance of utilities up to the point of connection of the home; however, required repair and maintenance that is the result of damage caused by the tenant or one of their guests (whether invited or not) or damage caused by a tenant or their guests negligence will be repaired and charged to the tenant.

As a general rule of thumb, an emergency is anything relating to the property under lease that is threatening to health, life, or property and cannot wait until the next business day to be addressed.  Please call 911 if you require an emergency response from a law enforcement agency, fire department, or ambulance service. Contact your on-site manager with property issues.

Late fees begin on the 8th day of the month if there is a balance still due on your account.

*Please remember that all payments made are applied to the oldest amount due and owing*

*The important thing is, if you know you’re going to pay late one month, call us and lets see what we can work out.  We always prefer you calling us to give us the heads up.  Most of the time we can get things squared away to avoid filing for eviction*

Not necessarily.  This is the last thing we want to have happen.

*It pays to pay on time.  Once a Landlord / Tenant Complaint is filed with the District Magistrate’s Office, your costs dramatically increase.  Here is a breakdown of the added costs in addition to rent:  late fee’s (10% of the rent), court fee’s (about $230), and our office charges an additional minimum of $25 per step taken in the L/T action which is another $100.  Additional late fee court costs are added to your account. If you cannot resolve non-payment issues we must initiate court proceedings for evicted. The recorded judgment will appear on your credit report until it’s satisfied.  The eviction will also show up on every UJS search future Landlords run.  UJS is a free site most landlords use today.*

We have the ability to send text messages to our residents through a phone broadcasting system.  This allows you to receive important messages and upcoming events.

Docusign is a simple and convenient way to sign a document electronically from any device (computer, phone, or tablet).  This means we can send you an email and you can sign it and email it back to us without ever having to print, scan, fax, or drive to the office.

As long as you have an email address, you’re good to go.  The docusign email will blink to indicate where your signature is needed.

Docusign is very helpful during lease renewals, lease addendums, etc.

Docusign automatically emails you a copy of all documents you sign to keep for your records.

https://www.docusign.com

All leases are month to month leases.

As per your lease, you must provide 30 day written notice of your intent to not renew nor remain on a month-to-month basis. Failure to do so can result in rental charges beyond the end of the lease term.

If this occurs you may handle this in a variety of ways. First, if your roommate agrees to allow you to exit the joint lease and that roommate accepts full financial responsibility; we then need to qualify the remaining tenant to ensure he/she meets our financial requirement without your income. In addition, the account must be 100% current, before this will even be considered. Another option is to seek a new roommate to replace you, which will require the other roommates written approval, full application from the proposed tenant, and account must be 100% current.

Our leases ask you to notify our office in writing 30 days before you’re ready to move.  This can be done by email or sending us a letter.  Sorry, we cannot accept a phone call as proper notice to vacate.

Residents are responsible for paying rent until the end of the month in which the 30 day notice ends.  Therefore it benefits you to give your notice to vacate on the last day of a month. Rent must be paid until the home is transferred.

Yes.  Once our office receives your notice to vacate we begin advertising your home for rent.

We simply ask that you return the property in the same condition that it was prior to your move in.  Residents need to make sure there are no personal items or trash left behind. You are responsible for your lawn care and would also need to mow before vacating the premises. If any of the following are not completed it may result in a forfeiture of your security deposit. All keys and a mailing address (to send the security deposit) should be left at the Billing Office at the time of your move out.

Contact our Billing Office. A security deposit is required and inspection will be done.

Security Deposits are returned within 30 days of moving out.  Please remember to leave us your new mailing address when you move out.  We will send your security deposit check to that address.  If no address is given we always mail the security deposit to the last known address.  If there are any security deposit deductions, our office will itemize the deductions in a letter.  The itemized deduction letter and security deposit check will be mailed together.